Refund Policy

Last Updated: April 26, 2026

This Refund Policy governs the relationship between you and Adaptensor, Inc., an Arkansas corporation with its principal place of business in Cove, Arkansas, USA, operating the brand SPARCL through the website sparcl.featherpulse.com. References to "we," "us," or "SPARCL" mean Adaptensor, Inc. acting through that brand.

1. Capital Equipment

SPARCL laser systems and CNC equipment are configured-to-order industrial capital goods. Once an order has been confirmed and production has started, it is non-cancellable and non-refundable, except as required by the limited warranty (see Warranty Policy) or applicable law.

2. Spare Parts and Consumables

Unused, undamaged, factory-sealed spare parts and consumables may be returned within thirty (30) days of delivery for a refund of the purchase price, less a 15% restocking fee and outbound/return freight. Used, opened, modified, or special-order items are not returnable. To start a return, contact us with the order number for a Return Materials Authorization (RMA) before shipping anything back.

3. Training, Installation, and On-Site Services

Scheduled training, installation, and on-site service fees are refundable if you cancel at least fourteen (14) days before the scheduled date. Cancellations within fourteen (14) days are subject to a 50% cancellation fee to cover allocated travel, lodging, and engineering time. No-shows are non-refundable. Travel and lodging already booked on your behalf are passed through at cost.

4. Integration Projects and Engineering Services

SPARCL integration projects are billed on milestone or time-and-materials schedules defined in a signed Statement of Work. Work performed and milestones accepted are non-refundable. Either party may terminate a project under the Statement of Work; on termination, you owe for work performed and committed non-cancellable third-party costs through the effective termination date.

5. Damage in Transit

Inspect freight on delivery and note any visible damage on the carrier's delivery receipt before signing. Report concealed damage within seventy-two (72) hours of delivery with photos. We will work with you and the carrier to repair, replace, or refund per the carrier's claim outcome.

6. Chargebacks

If you dispute a charge with your card issuer instead of working with us through the procedures above, we may suspend related orders, accounts, and warranty coverage pending resolution.

7. Contact

Returns, RMA requests, and refund questions: jamie@adaptensor.com.